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Executive Director of Operations
2 months ago
**Executive Director of Operations**
Reporting to the Vice President, Central Canada and US, the Executive Director of Operations will provide overall strategic leadership and direction for all aspects of the market, including sales, service, installation, and administration, in an effort to drive new growth and maintain superior customer service delivery.
The Executive Director of Operations will effectively communicate a vision, management philosophy, on new and existing HVAC, Plumbing, Water Heater Install / Water Purification, Electrical business strategy to team members.
The Executive Director of Operations will be responsible in delivering and achieving revenue targets, key acquisition targets, KPI's and will be accountable for the financial profitability of the business unit, while ensuring customer service excellence standards are achieved in all departments.
**Key Responsibilities**
- Provide strategic direction, business planning, and full P&L management.
- Responsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities and develop market penetration strategies for new business.
- Monitoring the financial performance of the business and addressing any operational concerns that could impact results; Working closely with Marketing to drive profitable growth in the Region.
**People Management**
Direct and motivate a high performing team through effective training, coaching and development of key leadership roles.
Consistently set and monitor performance objectives, goals and criteria; evaluate performance through quarterly performance reviews.
**Stakeholder and Vendor Management**
Develop and ensure business controls and processes are in place to effectively manage sales, service and installation activities.
Build and maintain relationships with key stakeholders, clients, contractors and suppliers.
**Requirements**
- Post-secondary education in business and equivalent work experience within the utilities industry is preferred.
- Minimum of 5-7 years' progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market.
- Strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams.
- Strong relationship building skills; Demonstrated problem solving, strategic planning, decision making and project management skills.
- Strong understanding of customer needs, service and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions.
- Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomes.
**Work Environment**
Reoccurring travel between branches will be required within Halton, Niagara, Hamilton and Burlington as well as, our corporate head office in North York.
