Client Billing Coordinator

7 days ago

Toronto, Ontario, Canada Osler Full time

Job Summary

Osler, a leading business law firm, is seeking a highly skilled Billing Specialist to join our team. As a key member of our Financial Services department, you will play a critical role in ensuring the timely and accurate billing of clients.

Key Responsibilities

  • Prioritize and execute tasks to improve realization rates by ensuring work-in-process inventory is billed regularly and in formats expected by our clients.
  • Coordinate with practice group Legal Assistants, Partners, and other team members to execute tasks and ensure seamless billing processes.
  • Manage client relationships to expedite payment of invoices by reviewing engagement letters, outside counsel billing guidelines, and billing arrangements.
  • Manage client inquiries through to resolution and maintain detailed records of client communications.
  • Assist Partners with the preparation of documents to close client transactions through the firm's trust accounts.
  • Process pre-bills received via Pre-Bill Viewer and handle monthly billings for EHG Partners.
  • Draft and finalize client invoices for distribution to clients.
  • Oversee and coordinate month-end billing and collections, dealing with escalation of billing & collection disputes and acting as the first point of contact before escalation.
  • Follow up with Manager, Billing Accounts, Partners, and clients regarding overdue accounts and WIP using various reports and systems.
  • Initiate contact with clients regarding outstanding receivables, handle client inquiries, and resolve discrepancies while maintaining accurate records of all communications.
  • Resolve any unresolved or partial payments received from clients.

Requirements

  • University degree in a business discipline, including some accounting and finance courses, with a minimum of 3 years of billing or accounts receivable experience.
  • Experience with Aderant, Pre-Bill Viewer, eBilling Hub, eBilling platforms, or similar legal billing software is required.
  • Solution-oriented and able to work under pressure, with professional mannerisms for effectively communicating with legal professionals and clients.
  • High proficiency in computer software programs, such as spreadsheet programs and database systems.
  • Maturity to interact with senior members of the Firm, earning their trust and confidence.
  • Excellent communication skills, focused listening, interpersonal, and negotiation skills.
  • Attention to detail, organization, and time management skills, along with the ability to balance daily work.
  • Positive attitude, patience, resilience, and a sense of humor.
  • A compliance and procedural mindset is required.

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