Benefits Administrator

4 days ago


Kitchener, Ontario, Canada University of Waterloo Full time
Job Title: Benefits Coordinator

At the University of Waterloo, we are seeking a highly skilled Benefits Coordinator to join our Human Resources team. As a key member of our team, you will be responsible for the accurate and effective application of benefits and leaves arrangements for eligible individuals, ensuring clear and concise communications and data integrity of the related processes.

Key Responsibilities:
  • Remain current and conversant with compliance requirements, trends, and best practices related to absence management and benefits administration.
  • Administer the Group Benefits program, including life, LTD, extended health, dental, EFAP, and other employee benefits arrangements.
  • Coordinate case management activities for leaves of absences, including maternity/parental, bereavement, compassionate care, unpaid leaves, and other ESA leaves.
  • Communicate benefits and corresponding administration to all stakeholders, including employees, retirees, and other areas of HR and the University community.
  • Provide effective customer service and support to other areas of HR and the University community for area of responsibility.
Qualifications:
  • Three-year post-secondary education (university degree preferred) or equivalent experience.
  • 3-5 years of experience in a Human Resources role, with exposure to absence management and benefits administration.
  • Proven track record of achievement and success providing quality customer service, and excellent data management and quality control.
  • Excellent customer service focus, accuracy, and attention to detail in work, proven analytical and problem-solving skills.
  • Strong oral and written communication skills, including process documentation development and delivery.
  • Ability to organize, multi-task, and prioritize work, at times with conflicting priorities.
  • Experience with Workday or other in-house payroll system.
  • Intermediate skills in Microsoft Office suite (Word, Excel, PowerPoint, Teams, Outlook) and Adobe.


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