Retail Store Manager

19 hours ago


Red Deer, Alberta, Canada goeasy Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Manager to join our team at goeasy Ltd. As a key member of our leadership team, you will be responsible for driving store growth, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities
  • Drive Store Growth: Develop and execute strategies to maximize store profitability, ensuring optimal sales transactions for both customers and the retail business.
  • Build Customer Relationships: Foster strong relationships with customers, providing personalized sales experiences and ensuring their needs are met.
  • Lead by Example: Demonstrate a deep understanding of our business, serving as a subject-matter-expert during sales opportunities and promoting our brand values.
  • Manage Retail Operations: Oversee customer accounts, collection activities, and store merchandising and maintenance, ensuring seamless day-to-day operations.
  • Deliver Exceptional Service: Provide best-in-class service when supporting product delivery to customers' homes, ensuring their satisfaction and loyalty.
  • Manage Accounts Receivable: Monitor overdue accounts on a weekly basis, ensuring timely collection and minimizing losses.
  • Ensure Operational Effectiveness: Oversee all collection items for the store, ensuring timely cleaning, refurbishment, and repair of retrieved sales items.
Requirements
  • Leadership Experience: Proven track record in a leadership capacity, preferably in a sales environment, with experience overseeing different functionalities.
  • Excellent Communication: Strong people and results-oriented communicator, with a focus on driving sales and increasing customer satisfaction.
  • Compassion and Integrity: Demonstrate compassion and operate with integrity on every sale, prioritizing customer needs and well-being.
  • Physical Demands: Ability to lift 50+ pounds and move home goods, with a valid full-class driver's license and a driver's abstract in good standing.
  • Credentials: Ability to pass background checks (criminal, employment, and credit).
About Us

At goeasy, we believe in fostering a work culture that celebrates individuality, promotes inclusivity, and empowers employees to reach their full potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request, in accordance with all legislative requirements throughout Canada.



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