Technical Operations Specialist

6 days ago

Toronto, Ontario, Canada AgencyAnalytics Full time
Job Title: Technical Operations Specialist

As a key member of our Operations team at AgencyAnalytics, you will play a vital supporting role in workforce coordination, business operations, and office management-related tasks.

Key Responsibilities:
  • Support the Finance team in the month-end closing process, ensuring timely and accurate completion.
  • Assist in coordinating OKR processes, enforcing policies, and maintaining systems.
  • Communicate new processes, operations policies, and programs to staff, ensuring successful implementation.
  • Provide technical and non-technical support to staff, including IT support and internal access management.
  • Manage vendor financial information and support Fin-Ops processes.
  • Develop and maintain company process documentation and training materials, ensuring staff are well-informed and up-to-date on processes and tools.
  • Perform office management tasks, such as ordering supplies and coordinating with the property manager.
  • Participate in security audits and maintain policies related to SOC2/GDPR.
Requirements:
  • Bachelor's degree in Information Technology, Business Administration, Information Systems, or a related field.
  • 3+ years of experience in an IT or Operations Role.
  • 2+ years of experience working with SaaS-Ops (Vendor management, access management, spend management).
  • Proficiency in analyzing current processes and developing metric-driven process automation using no-code or low-code tools.
  • Advanced knowledge of Google Sheets, including complex formulas, pivot tables, data analysis, and automation.
  • Experience supporting OKR processes and systems.
What We Offer:

A Hybrid Role (2 days a week in office) based in Toronto, ON, with a competitive salary and benefits package.

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