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Hospitality Operations Supervisor

3 months ago

Mississauga, Ontario, Canada Tapestery Collection By Hilton Full time
Position Overview

The Hospitality Operations Supervisor plays a crucial role in ensuring the smooth functioning of hotel operations. This position involves overseeing daily activities and managing staff to deliver exceptional guest experiences.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Work Environment

This role is situated in an urban setting, providing a dynamic and engaging atmosphere.

Key Responsibilities
  • Supervise and perform the same tasks as the team members.
  • Assist guests with special requirements to enhance their stay.
  • Coordinate, delegate, and evaluate the work of the team.
  • Recruit and train new employees on job responsibilities, safety protocols, and company standards.
  • Ensure the functionality of computer systems and equipment, organizing repairs as necessary to maintain service quality.
  • Order and manage inventory of materials and supplies.
Team Leadership

Responsible for supervising a team of 5-10 individuals.

Work Conditions
  • Attention to detail is essential.
  • Ability to thrive in a fast-paced environment.
  • Willingness to work overtime when required.
  • Capability to meet tight deadlines and work under pressure.
Personal Attributes
  • Demonstrates accuracy and dependability.
  • Exhibits a strong client focus.
  • Possesses excellent interpersonal and communication skills.
  • Shows flexibility and initiative in problem-solving.
  • Displays good judgment and organizational skills.
  • Works effectively as part of a team.
Experience Requirements

Candidates should have 1 to 2 years of relevant experience in the hospitality industry.

Additional Benefits
  • Parking facilities available.
  • Permanent employment opportunity.
  • Work language: English.
  • Standard working hours: 37.5 hours per week.