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Hotel Front Desk Clerk

2 months ago

Sidney, Canada 1032455 B.C. LTD. Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
    • Assist guests with room assignments, key card distribution, and other related tasks.
  • Front Desk Operations
    • Process guest arrivals and departures, handling check-in and check-out procedures efficiently and accurately.
    • Manage room inventory, ensuring that rooms are assigned and unassigned correctly.
    • Handle guest complaints and concerns in a professional and courteous manner.
  • Administrative Tasks
    • Perform various administrative tasks, including data entry, filing, and photocopying.
    • Assist with maintaining accurate records and reports, including guest information and hotel operations data.
Requirements
  • Education
    • Bachelor's degree or equivalent experience.
  • Experience
    • 1 year to less than 2 years of experience in a hotel front desk or customer service role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
    • Basic computer skills and knowledge of hotel operations software.
Working Conditions
  • Work Environment
    • Hotel front desk environment, with regular exposure to guests and colleagues.
  • Physical Demands
    • Standing for extended periods, with occasional walking and lifting of light objects.
What We Offer
  • Competitive Salary
    • A competitive salary and benefits package, including health and dental benefits.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth within our company.