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ServiceNow Technical Lead

2 months ago

Toronto, Ontario, Canada Equitable Bank Full time
About the Role

The ServiceNow Technical Lead will play a crucial role in overseeing the design, development, testing, and deployment of ServiceNow applications and enhancements, ensuring alignment with the Bank's standards for software development life cycle and ITIL framework.

Key Responsibilities
  • Technical Leadership: Provide technical leadership, mentorship, and coaching to the ServiceNow developers and administrators within the ServiceNow Centre of Excellence, overseeing their work quality and performance.
  • Platform Management: Manage the configuration, administration, and maintenance of the ServiceNow platform, including security, integrations, workflows, automation, and reporting.
  • Project Management: Assist in the monitoring and troubleshooting of the ServiceNow platform and applications, resolving any issues or incidents in a timely and effective manner.
  • Documentation and Communication: Prepare and maintain technical documentation, training materials, and user guides for the ServiceNow platform and applications, communicating and following up on all issues and projects on a timely basis.
Requirements
  • Experience: 8 or more years of experience in the field of Information Technology, with advanced experience of at least 5 years of experience in ServiceNow development and administration in a senior role.
  • Technical Skills: Advanced experience with ServiceNow modules, such as ITSM, ITOM, ITAM, HRSD, and FSM, as well as proficiency in ServiceNow scripting and development tools, such as JavaScript, HTML, CSS, AngularJS, REST API, and Glide.
  • Soft Skills: Strong administration mind-set with advanced security acumen, strong verbal and written communication skills, and the ability to translate requirements into executable solutions within the platform.
About Equitable Bank

Equitable Bank is a leading FinTech company that is revolutionizing the banking experience. We are committed to delivering exceptional end-user experiences and are seeking a talented ServiceNow Technical Lead to join our team.