Spa Receptionist

3 weeks ago


Vaughan, Ontario, Canada Hand and Stone Massage and Facial Spa Full time
Job Title: Spa Receptionist

We are seeking a highly organized and customer-focused Spa Receptionist to join our team at Hand and Stone Massage and Facial Spa. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing appointments, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Customer Service: Greet guests, answer phone calls, and respond to emails in a professional and courteous manner.
  • Appointment Management: Schedule and confirm appointments, manage waitlists, and ensure timely communication with guests and therapists.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, processing payments, and maintaining accurate records.
  • Communication: Collaborate with therapists, managers, and other team members to ensure seamless communication and a positive guest experience.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 2 years to less than 3 years of customer service experience in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, ability to work independently, and proficiency in MS Office and electronic scheduling software.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our company.
  • Support for Newcomers and Refugees: We are committed to supporting newcomers and refugees in their integration into our community.
  • Support for Indigenous People: We are dedicated to creating a welcoming and inclusive work environment for Indigenous people.
  • Support for Visible Minorities: We are committed to promoting diversity and inclusion in our workplace.

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