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Software Support Specialist

2 months ago

Victoria, British Columbia, Canada Plexxis Software Full time
About the Role

We are seeking a highly skilled and customer-focused Software Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their software-related questions are resolved in a friendly and professional manner.

Key Responsibilities
  • Software Expertise: Develop and maintain in-depth knowledge of the Plexxis Enterprise Resource Planning (ERP) system, including its features, functionalities, and troubleshooting techniques.
  • Issue Resolution: Proactively identify and resolve customer software-related issues, escalating complex problems to senior support staff or technical teams as needed.
  • Communication: Effectively interact with customers via phone, email, and in-person support, providing clear and concise solutions to their software-related queries.
  • Documentation: Maintain accurate and detailed records of all support interactions, including issue resolution and customer feedback.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer support and experience.
Requirements
  • Technical Skills: Strong understanding of software applications, including Microsoft Office, and ability to learn new systems quickly.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Customer Service Skills: Proven customer service experience, with a focus on delivering exceptional customer experiences and building strong relationships.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Environment: A collaborative and dynamic work environment, with a focus on teamwork and open communication.