Bilingual Customer Service Representative
3 weeks ago
Bill Gosling Outsourcing is dedicated to fostering career growth for our employees. We offer a modern work environment and a collaborative team culture. If you're seeking a rewarding opportunity, explore the possibilities with us.
We are currently expanding our team and searching for talented Bilingual (French/English) Call Center Agents to join our ranks.
Your RoleAs a Bilingual Customer Service Representative, you will be the first point of contact for our valued clients. Your primary responsibility is to provide exceptional customer support through various channels, including phone calls and emails.
Key Responsibilities:- Thoroughly review customer accounts and information to understand their needs and concerns.
- Provide prompt and effective solutions to customer inquiries, resolving issues efficiently and professionally.
- Negotiate payment arrangements when necessary, ensuring clear communication and understanding with the customer.
- Recommend appropriate products or services to meet customer requirements.
- Maintain a positive and empathetic approach, actively listening to customer concerns and striving for their satisfaction.
We offer a competitive compensation package and a comprehensive benefits program. Our company culture is built on collaboration, innovation, and continuous improvement.
Benefits Include:- Competitive hourly rate starting at $21.00 + Potential Bonus
- Health & Dental Benefits available after an initial waiting period
- Casual Dress Code
- Opportunities for professional growth and development
- Full-Time positions with various shifts, including afternoons, evenings, and weekends
- Hybrid work environment (minimum one day per week in office)
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