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Director of Order Fulfillment

2 months ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're committed to delivering a superior client experience, and we need like-minded individuals to join our team.

The Director of Order Fulfillment will lead the Acquisitions order processing and fulfillment function, driving the evolution of processes, policies, procedures, and systems to support the organization's growth and success. This role will oversee all aspects of the wing-to-wing acquisition process and activities across Element US and Canada.

Key Responsibilities:

  • Provide day-to-day leadership for the Acquisitions team, developing and motivating team members to achieve exceptional results.
  • Define and communicate company-wide strategies into focused action plans to ensure the team is positioned to meet and exceed client satisfaction, growth, and retention goals.
  • Understand client needs and work closely with business leaders and internal partners to align business processes with client requirements.
  • Implement strong process controls and metrics to monitor performance and drive process improvements.

Strategic Leadership:

  • Drive Element culture, strategy, and execution of strategic initiatives as well as overall team performance.
  • Provide strategic direction and oversee the operation and process design of systems, processes, and multi-location staff to ensure efficient functioning within all teams.
  • Anticipate industry trends, identify, and action product growth through existing and new revenue opportunities.
  • Work closely with senior leaders to develop and drive multi-year management and product strategies, annual budgets, financial forecasts, and analyses.

Team Leadership:

  • Coach and mentor leadership team to develop functional areas and align to Acquisitions order processing and fulfillment operations strategy.
  • Lead the development of workforce and staffing strategies to enable the business to meet its financial, customer, and employee targets.
  • Develop and manage metrics specific to team and individual performance.

Enterprise Risk Management:

  • Oversee Global Commercial Risk program, inclusive of identifying and setting key measures as part of the Balanced Scorecard planning cycle.
  • Sits as Commercial Representative on Enterprise Risk Council.
  • Own and mature US and Canada Business Continuity and Client Disaster Recovery response programs.

Requirements:

  • Bachelor's degree in business or equivalent experience plus at least 10 years of general management and leadership experience in a service industry.
  • Strong knowledge of quality methodology (Six Sigma or Lean experience).

What We Offer:

  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
  • Hybrid work environment for most positions.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.