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Client Success Team Manager
2 months ago
We are seeking a highly skilled and experienced Client Success Team Manager to join our team at Spektrix. As a key member of our Client Success team, you will be responsible for supporting the success of our clients and ensuring they achieve their goals through our cloud-based software and consultative customer support.
Key Responsibilities- Provide coaching and support to team members to ensure they are successful in their roles and as a team player in a high-performance team.
- Input to and facilitate development areas across the teams to build an environment of learning, growth, and high performance.
- Represent Spektrix to team members, setting a behavioral example and helping interpret the wider context of what is happening in the organization in terms of the impact it may have on them.
- Take the lead in any issues around performance or misalignment of expectations that happen with team members.
- Connect regularly with other Client Success managers and leads, and the People & Talent Team to drive forward Learning & Development initiatives and identify development opportunities for the benefit of the wider business.
- Assist and coach Client Success team members to deliver exceptional experiences.
- Work with Client Success leads and managers to explore trends in client requests, and identify skill gaps in the team. Coordinate shadowing and ongoing skill development opportunities for team members to address these.
- Play a lead role in recruitment and onboarding in Client Success.
- Lead by example by embedding feedback in all we do.
- Exemplify our Values and be a role model for others.
- Experience of supporting others through line management and coaching.
- Excellent interpersonal and communication skills, allowing you to collaborate effectively with team members and others in the business.
- Experience of leading and motivating others and driving high performance across teams.
- An interest and knowledge of approaches to promoting work/life harmony and wellbeing in the workplace.
- Strong alignment with the Spektrix Values.
- An ability to apply existing skills and knowledge to solve new and complex problems.
- A willingness to work collaboratively and identify the strengths in others and work to make the best work happen.
- Generous paid time off policy.
- Flexible working with support for WFH set up.
- Professional development opportunities.
- Two volunteering days per year.
- 4 weeks paid sabbatical after 5 years of service.
- Free snacks, drinks, and breakfast items in our offices.
- Catered team lunch every Thursday.
- Varied range of regular socials throughout the year.
We are an equal opportunities employer and welcome applications from a wide range of backgrounds and experiences. We are committed to creating an inclusive work environment where our team members are supported in expressing themselves and delivering their best work.
