Customer Care Representative
1 day ago
About CareRx
CareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, offering timely and cost-effective medication delivery and quick response to routine changes in medication management.
Our Mission
We strive to provide exceptional customer care to all residents and their representatives, ensuring the highest standards of quality and safety in medication management.
Job Summary
The Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives, under the direction of the Customer Care Manager.
Key Responsibilities
- Update and maintain resident profiles and associated accounts within the pharmacy software program
- Answer client account inquiries in a timely and professional manner
- Contact clients to communicate information about CareRx Pharmacy services and document prescription and statement payment information
- Contact residents and/or their representatives for product payment authorization and communicate with other members of the pharmacy team as applicable
- Perform miscellaneous office and administrative support functions when required
- Complete daily tasks in accordance with established workplace policies and procedures
- Consult with members of the pharmacy management team when there are unresolved issues surrounding day-to-day work functions
- Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy
- Follow all provincial and federal laws, standards, and regulations governing the practice of pharmacy
- Assist in maintaining and monitoring pharmacy inventory
- Perform duties and accountabilities of the Pharmacy Assistant, when applicable
Requirements
- Excellent customer service and interpersonal skills
- Self-directed, requiring minimal supervision
- Knowledge of Microsoft Office, Kroll Windows application, and applicable eMAR platforms
- Working knowledge of Smart-Link software an asset
- Proven ability to foster strong partnerships with other members of the healthcare team
- Effective organization, planning, and time management skills
- An understanding of provincial regulations governing LTC homes and Retirement Communities
Accommodations
CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Background Screening
All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver's Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.
-
Customer Care Representative
2 weeks ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...
-
Customer Care Representative
2 weeks ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...
-
Customer Care Representative
5 days ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...
-
Customer Care Representative
4 days ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...
-
Customer Care Representative
7 days ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...
-
Customer Care Representative
7 days ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...
-
Customer Care Representative
35 minutes ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...
-
Patient Care Representative
2 weeks ago
Oakville, Ontario, Canada CVOS Oral Surgery Full timeJob Title: Patient Care Representative/Dental Receptionist We are seeking a highly skilled and dedicated individual to join our team as a Patient Care Representative/Dental Receptionist, providing exceptional patient care and administrative support to our dental clinics. Salary: $24.15/hr Work Schedule: Full-time position with a guaranteed 30 hours per...
-
Customer Service Representative
3 weeks ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities, serving over 96,000 residents in over 1,600 seniors and other congregate care communities. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country.Our MissionWe strive to deliver medications in a timely...
-
Customer Service Representative
3 weeks ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities, serving over 96,000 residents in over 1,600 seniors and other congregate care communities. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country.Our MissionWe strive to deliver medications in a timely...
-
Customer Service Representative
2 weeks ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities, serving over 96,000 residents in over 1,600 seniors and other congregate care communities. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country.Our MissionWe take an active role in working with our home...
-
Customer Service Representative
2 weeks ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities, serving over 96,000 residents in over 1,600 seniors and other congregate care communities. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country.Our MissionWe take an active role in working with our home...
-
Customer Service Representative
4 weeks ago
Oakville, Ontario, Canada CareRx Full timeAbout CareRxCareRx is a leading provider of pharmacy services to seniors communities, serving over 96,000 residents in over 1,600 communities across Canada. Our national organization has a large network of pharmacy fulfillment centres strategically located across the country, allowing us to deliver medications in a timely and cost-effective manner.Our...
-
Customer Support Representative
1 week ago
Oakville, Ontario, Canada Coloplast AS Full timeJob Title: Inside Sales Representative - Neck Stoma Care Products Summary: Provide exceptional customer service, manage sales leads, and coordinate order process flow for neck stoma care products. Company Overview Atos Medical is a global leader in laryngectomy care and tracheostomy products. Our mission is to improve the lives of people living with a neck...
-
Customer Support Representative
2 weeks ago
Oakville, Ontario, Canada Coloplast AS Full timeJob Title: Customer Service Representative Company Overview: Atos Medical is a global leader in laryngectomy care and tracheostomy products. We are passionate about making life easier for people living with a neck stoma by providing personalized care and innovative solutions. Job Function Summary: We are seeking a highly skilled Customer Service...
-
Customer Service Representative
4 days ago
Oakville, Ontario, Canada Sonova Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional customer service in a fast-paced retail clinic environment.Key Responsibilities:Provide exceptional customer service in person, over the phone, and...
-
Customer Service Representative
4 days ago
Oakville, Ontario, Canada Sonova Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional customer service in a fast-paced retail clinic environment.Key Responsibilities:Provide exceptional customer service in person, over the phone, and...
-
Customer Service Representative
4 days ago
Oakville, Ontario, Canada Sonova Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional customer service in a fast-paced retail clinic environment.Key Responsibilities:Provide exceptional customer service in person, over the phone, and...
-
Customer Service Representative
4 days ago
Oakville, Ontario, Canada Sonova Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional customer service in a fast-paced retail clinic environment.Key Responsibilities:Provide exceptional customer service in person, over the phone, and...
-
Customer Service Representative
2 days ago
Oakville, Ontario, Canada Sonova Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our clinic team, you will be responsible for providing exceptional customer service to our clients, ensuring their hearing health needs are met, and exceeding their expectations.Key Responsibilities:Provide...
