Customer Care Representative
3 days ago
About CareRx
CareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.
We use best-in-class technology to automate the preparation and verification of multi-dose compliance packaging of medication, ensuring the highest levels of safety and adherence for individuals with complex medication regimes.
Your Role
As a Customer Care Representative, you will work under the direction of the Customer Care Manager to provide exceptional customer care to all residents and their representatives. Your day-to-day responsibilities will include:
- Updating and maintaining resident profiles and associated accounts within the pharmacy software program
- Answering client account inquiries in a timely and professional manner
- Contacting clients to communicate information about CareRx Pharmacy services and documenting prescription and statement payment information
- Providing exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy
- Following all provincial and federal laws, standards, and regulations governing the practice of pharmacy
What We're Looking For
We're seeking a self-directed individual with excellent customer service and interpersonal skills. Fluency in English and French is an asset. You should have a working knowledge of Microsoft Office, Kroll Windows application, and applicable eMAR platforms. Prior experience with third-party billing and Smart-Link software is an asset.
Why Join Us
CareRx welcomes and encourages applications from people with disabilities. We offer a dynamic work environment and opportunities for professional growth and development. If you're motivated to achieve results that reflect a high standard of quality, we encourage you to apply.
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