Supervisor, Member Services

4 weeks ago

Merritt, Canada G&F Financial Group Full time
About Beem Credit Union

Beem Credit Union is a leading financial institution in British Columbia, with a strong presence in the Merritt community. As a Supervisor, Member Services, you will play a key role in supporting the Branch Manager in leading the team and driving sales and services strategies to achieve branch goals.

Key Responsibilities
  • Collaborate with other channels, including online and Member Service Centre, to provide exceptional member service
  • Oversee branch security, including safety, premises, and fire alarms, and serve as the primary contact with Chubb Security, Fire Departments, and RCMP
  • Ensure adherence to corporate policies and procedures, as well as Branch Compliance and Audit Responsibilities
  • Administer cash holdings, including GLs, cash limits, cash orders, insurance limits, and custody requirements
  • Manage the Terms & Conditions of employment and/or Collective Agreement, as they apply to employees in the branch
  • Complete day-to-day administrative duties and provide bi-weekly coaching to team members
  • Assist the Branch Manager in managing controllable expenses and branch budget
  • Participate in problem-solving and decision-making to drive business results
Requirements
  • High School diploma or equivalent combination of education and experience
  • Core Credit Knowledge
  • Minimum 2 years of job-related experience in a financial sales & services environment
  • Supervisory experience an asset
  • Comprehensive understanding of credit products and procedures
  • Knowledgeable in a full range of investment products
What We Offer
  • Competitive base salary, reviewed annually
  • Extended health care, dental coverage, and disability coverage
  • Favorable vacation benefits, including paid time off
  • RRSP with Employer contributions and option to contribute yourself
  • Special banking perks, including mortgage and lending products
Our Values
  • Build Together: We are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity
  • Own It: We take charge, drive change, and deliver outstanding results
  • Lead with Agility: We are dynamic, adaptable thinkers who thrive on challenge and innovation
  • Driven by Curiosity: We are eager to explore, learn, and shape the future

We are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply.

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