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Pension Benefits Specialist

2 months ago

Toronto, Ontario, Canada OMERS Full time
About the Role

As a Member Experience Specialist at OMERS, you will play a vital role in delivering exceptional service to our members, employers, and retirees. You will be the first point of contact for member inquiries and digital channel communications, providing accurate and timely support.

Key Responsibilities
  • Develop a deep understanding of how the OMERS pension plans are administered to provide precise and opportunistic support.
  • Provide sound judgment and ensure information is relayed accurately and in a positive and courteous way.
  • Handle a variety of inquiries, which can include resolving any escalated issues.
  • Analyze data to identify issues and work with the appropriate people to problem solve.
  • Be flexible to take on additional tasks, which includes assisting other teams, as required.
  • Maintain productivity standards, service levels, and a high degree of member satisfaction.
  • Identify ways to streamline processes and work more effectively across our team to better serve our members.
  • Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner.
What You'll Get
  • A role that provides you with the opportunity to develop an in-depth technical pension expertise and high-quality customer service skills.
  • An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and e-mail.
  • The opportunity to grow and develop your skillsets to advance throughout our organization.
  • Continuous learning investment to support your career growth.
  • An opportunity to provide an exceptional experience to 500,000+ members in Ontario throughout their retirement journey.
Requirements
  • Post-secondary education/accreditation in a business-related field.
  • 2+ years of pension benefit administration/client service or relevant experience is considered an asset.
  • Excellent verbal and written communication skills in both English and French.