Guest Services Management Coordinator

4 weeks ago

Hamilton, Ontario, Canada Accor Hotels Full time

Key Responsibilities:

Front Office Coordination
  • Oversee daily occupancy planning and identify potential sales opportunities.
  • Conduct regular audits of all Front Office areas to assess maintenance needs and ensure timely action.
Team Leadership
  • Foster seamless collaboration with all hotel departments to enhance productivity, morale, and guest satisfaction.
  • Coordinate with various departments to ensure efficient Front Office operations.
  • Guarantee prompt and courteous guest check-in and room allocation.
  • Address inquiries, messages, and bookings with professionalism and efficiency.
Financial Oversight
  • Monitor guest accounts for any balances exceeding established credit limits and recommend actions to the Front Office Manager.
  • Prepare and present annual budgetary reports and updates as necessary.
  • Assist in the budgeting process for the Front Office.
  • Review and finalize credit limit documentation.
  • Manage cash transactions and verify bank deposits at the end of each shift.
  • Ensure compliance with all cash and credit policies.
Operational Excellence
  • Ensure adherence to check-in and check-out protocols, collecting accurate guest information.
  • Be readily available to address any issues or complaints that arise.
  • Maintain room standards in accordance with company policies.
  • Maximize room occupancy while adhering to overbooking guidelines.
  • Ensure all Front Office areas meet established standards.
  • Facilitate timely delivery of newspapers and parcels to guest rooms.
  • Handle incoming and outgoing calls with promptness and courtesy.
  • Train team members on Standard Operating Procedures.
  • Monitor industry trends and implement best practices with management approval.
  • Act as Duty Manager when required.
Management Skills
  • Demonstrate leadership qualities that inspire and motivate teams to achieve organizational objectives, along with integrity, ethical behavior, and cultural sensitivity.
  • Exhibit accountability and responsibility.
  • Showcase self-confidence, motivation, and determination.
  • Enhance overall organizational performance.
  • Effectively delegate tasks and responsibilities.
  • Think strategically and creatively.
  • Recognize and appreciate the contributions of others.
Health, Safety, and Environment
  • Maintain cleanliness and organization in the workplace and storage areas.
  • Follow safety guidelines for all equipment used.
  • Adhere to security protocols in emergency situations.
  • Comply with ISO 14001 quality certification standards relevant to the role.
  • Support the hotel's commitment to environmental sustainability through energy conservation and waste management.
Key Collaborations
  • Housekeeping Manager
  • Assistant Housekeeping Manager
  • Duty Manager
  • Front Office Associates
  • Bell Team Leaders/Associates
Employee Health & Safety Responsibilities

All employees are responsible for ensuring their own health and safety, as well as that of their colleagues, in the workplace.

Flexibility and Adaptability

Be prepared to undertake any additional tasks assigned by management.

This job description serves as a general overview of the primary responsibilities and skills associated with the position. It is not an exhaustive list and may be subject to change.

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