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Guest Service Associate @ IT

2 months ago

Hamilton, Ontario, Canada Accor Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Associate to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Service:
    • Provide warm and welcoming greetings to guests, ensuring a positive first impression.
    • Respond to guest inquiries and resolve issues in a timely and efficient manner.
    • Ensure that all guest requests are met with a smile and a sense of urgency.
  • Front Office Operations:
    • Manage the front desk, including check-in, check-out, and room assignments.
    • Process guest payments and handle cash handling duties.
    • Maintain accurate records and reports, including guest information and hotel operations.
  • Team Collaboration:
    • Work closely with the housekeeping, food and beverage, and maintenance teams to ensure seamless operations.
    • Communicate effectively with colleagues to resolve issues and improve guest satisfaction.
  • Occupational Health & Safety:
    • Comply with all relevant OHS&E legislation and policies.
    • Report any hazardous situations or equipment malfunctions to management.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a hotel or hospitality environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math and computer skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.