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Senior Technical Program Manager

3 months ago

Richmond, British Columbia, Canada Trail Appliances Ltd. Full time
About Trail Appliances Ltd.
Trail Appliances Ltd. is a prominent independent appliance retailer in Western Canada, recognized for its commitment to exceptional customer service and innovative solutions. We are a rapidly expanding organization with a workforce exceeding 500 individuals across various locations.

Position Overview
The Senior Technical Project Manager plays a pivotal role in overseeing the direction, coordination, implementation, control, and successful completion of enterprise-wide and cross-departmental projects and programs that involve significant technological components.

Key Responsibilities
As a Senior Technical Project Manager, you will:
  • Oversee the entire project lifecycle, including planning, development, execution, reporting, cross-team coordination, scheduling, securing funding, and managing project budgets to ensure timely completion and adherence to deliverables.
  • Establish and lead a company-wide Project Management Office (PMO) with robust governance and reporting mechanisms by adopting industry best practices.
  • Maintain an empowered PMO steering committee to review escalations and make strategic decisions beneficial to the organization.
  • Manage multiple complex projects that are cross-functional and aligned with organizational priorities.
  • Assemble and lead project teams, ensuring effective resource allocation and engagement across the company.
  • Identify and manage risks, changes in scope, and develop contingency plans for resource allocation and scheduling as necessary.
  • Implement a comprehensive budget management process, including project reporting metrics.
  • Develop project schedules, timelines, and roadmaps to ensure effective project management.
  • Create and maintain a risk register with appropriate mitigation strategies.
  • Provide stakeholders with regular updates on project progress, risks, conflicts, and recommended adjustments.
  • Facilitate and manage change as required to achieve project objectives.
  • Document lessons learned and evaluate project outcomes for continuous improvement.
  • Deliver project management training to enhance knowledge and capabilities across the organization.
  • Lead discussions to resolve disputes or disagreements effectively.
  • Embed a quality-focused culture within project management practices.
  • Perform additional duties as assigned.

Qualifications
To excel in this role, candidates should possess:
  • Experience as a Senior Project Manager or Project Manager in a large or mid-sized organization.
  • A minimum of 10 years of experience in customer, IT/software, and internal project management.
  • At least 5 years of experience in managing PMOs.
  • In-depth knowledge of Scrum, SDLC, Agile, Hybrid Agile, Waterfall, and Kanban methodologies.
  • Strong facilitation, motivational, and influencing skills.
  • Self-motivation with minimal direction required once outcomes are established.
  • Excellent presentation, facilitation, and conflict resolution skills.
  • Outstanding written and verbal communication skills, with the ability to simplify complex technological concepts for stakeholders.
  • Strong understanding of requirement gathering, testing, and quality assurance methodologies.
  • Proficiency in Microsoft Project, Microsoft Visio, and other Microsoft Office applications.
  • Attention to detail and a commitment to quality.
  • PMP certification.

Preferred Experience
Candidates with the following experience will be favored:
  • 10+ years of project management experience.
  • 10+ years of experience working with cross-functional stakeholders.
  • 10+ years of experience in project planning and tracking.
  • 3+ years of experience in the retail industry.
  • Experience with Hybrid-Agile project management.

Work Environment
This role may require occasional travel as needed.
Why Choose Trail Appliances Ltd.
We offer a range of benefits, including extended health benefits, performance-based merit increases, employee discounts, gym membership discounts, professional development programs, and recognition initiatives.