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Client Services Representative
3 months ago
About Us: At Daniels Health, we are committed to transforming the healthcare landscape through innovative solutions and unwavering dedication. Our journey began with a vision to enhance safety in the healthcare sector, particularly in the management of sharps and waste. Our groundbreaking work has significantly reduced the risks associated with needle-stick injuries, and we continue to strive for excellence in environmental compliance and client service.
Position Overview: We are seeking a Customer Service Advocate to manage the operational administration of our facility. This role is pivotal in ensuring seamless client interactions and logistical coordination.
Key Responsibilities:
- Coordinate client appointments and manage scheduling adjustments as necessary.
- Maintain accurate records of waste receipts and shipments, ensuring compliance with regulatory standards.
- Adhere to all relevant transportation and environmental regulations regarding waste management.
- Organize and complete all required documentation, including analytical reports and work orders, on a daily basis.
- Prepare work orders based on service requests and ensure accurate billing post-service execution.
- Address general inquiries from customers and direct them to appropriate resources.
- Manage customer accounts and maintain waste classification and pricing profiles in our CRM system.
- Generate reports on waste diversion and other metrics for management and clients as needed.
- Perform general office administration tasks, including electronic and physical filing systems.
- Assist with procurement and purchasing activities as required.
- Monitor inventory levels, delivery schedules, and transportation efficiency.
- Oversee warehouse organization, cataloging of goods, and shipment processing.
- Analyze performance metrics and implement improvements as necessary.
- Ensure compliance with all applicable laws, regulations, and ISO standards.
Qualifications:
- 2-4 years of experience in a similar role.
- A university degree or college diploma, preferably in environmental science or transportation-related fields.
- Prior experience in environmental services or knowledge of Transportation of Dangerous Goods is advantageous.
- At least 2 years of customer service or office administration experience.
- Strong communication skills in both oral and written English.
- Ability to independently resolve issues and know when to escalate matters to management.
- Proficiency in Microsoft Office Suite, particularly Excel.
At Daniels Health, we value diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate based on any protected characteristic.
