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Optical Store Supervisor

2 months ago

Richmond, British Columbia, Canada EssilorLuxottica Full time

Job Summary

The Store Manager is a key leader within the EssilorLuxottica organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Responsibilities

  • Ensure the team provides exceptional customer service, meeting or exceeding customer satisfaction targets.
  • Provide training and coaching to the team, leveraging company-provided programs to enhance skills and knowledge.
  • Analyze reporting to create and implement action plans to improve store key performance indicators (KPIs), including:
    • NPS – Net Promoter Score
    • % Sales to Plan
    • Customer Count
    • Complete Pair
    • Labors
    • Training Saturation
    • Exam Growth
    • Others
  • Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
  • Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
  • Ensure all company-approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Basic Qualifications

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes, and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers, and calculators
  • Ability to manage time under aggressive deadlines

Preferred Qualifications

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Compensation and Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.