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Optical Retail Store Leader

2 months ago

Richmond, British Columbia, Canada EssilorLuxottica Group Full time
Store Manager Job Description

Job Summary: We are seeking a highly skilled Store Manager to lead our LensCrafters team and deliver exceptional customer experiences.

Key Responsibilities:

  • Lead and develop a high-performing team to provide unsurpassed customer service
  • Implement action plans to improve store KPIs, including NPS, sales, customer count, and labor efficiency
  • Partner with the Doctor of Optometry to elevate the customer and patient experience
  • Ensure operational, inventory, and visual tasks are executed flawlessly to maintain a safe and FUN working environment

Requirements:

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge of operations, processes, and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers, and calculators
  • Ability to manage time under aggressive deadlines

Preferred Qualifications:

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer: EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.