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Automotive Claims Specialist

3 months ago

Dartmouth, Canada Aviva Full time

Join a leading name in the property and casualty insurance sector, Aviva Canada, as we seek dedicated Automotive Claims Specialists . We are looking for individuals who are empathetic, driven, and focused on delivering exceptional customer service. If you thrive in a dynamic environment and possess a genuine desire to assist others while advancing your career, we want to connect with you.

In the role of Automotive Claims Specialist, you will serve as the initial point of contact for our clients during critical moments. Your primary responsibility will be to provide outstanding customer support, guiding them through the claims process, conducting thorough investigations, and determining the most appropriate course of action.

To effectively address our clients' needs, you will be required to work on a rotating shift schedule from 8am to 5pm, Monday through Friday.

At Aviva, we value flexibility and collaboration; hence, this position offers a hybrid work model, combining the advantages of both in-office and remote work.

Key Responsibilities:

  • Assist clients throughout the claims process by investigating their automotive collision claims and addressing their needs.
  • Adhere to company policies and industry regulations, ensuring best practices are followed while taking ownership of customer outcomes.
  • Work independently in a digital workspace.
  • Engage in continuous training to stay updated on best practices in claims management.
  • Contribute to special projects and provide insights to enhance Aviva's commitment to delivering an exceptional customer experience.

Qualifications:

  • Experience in customer service (e.g., retail, hospitality, etc.)
  • Bilingual skills are advantageous.
  • Strong verbal and written communication abilities.
  • Proficiency in navigating a digital environment and completing online tasks.
  • A curious mindset with a focus on improving processes to enhance customer satisfaction.
  • A commitment to contributing positively to our organizational culture and values.

What We Offer:

  • A competitive rewards package that includes a base salary, eligibility for an annual bonus, paid time off, retirement savings options, a share plan, health benefits, a personal wellness account, and three paid volunteer days each year.
  • Our vacation policy begins at four weeks.
  • Exceptional career development opportunities through a tailored progression plan within the Automotive Claims department.
  • Financial support for professional development education (Controlled Insurance Program designation).
  • Corporate wellness initiatives aimed at promoting the physical and mental well-being of our employees.

Our Work Environment:

  • A diverse, inclusive, and vibrant team culture where you can bring your authentic self to work.
  • Regular social and team-building activities.
  • An employee recognition program to celebrate achievements.

At Aviva, we are driven by purpose. We strive to be there for our customers today, ensuring a better tomorrow. We seek individuals who prioritize doing the right thing for our clients and colleagues, who take initiative, and who make sound decisions. We pride ourselves on being leaders in providing digital services to our customers, and we welcome those who are passionate about enhancing digital customer experiences.

We are committed to inclusivity and encourage applications from individuals with diverse backgrounds and experiences. We want our employees to feel comfortable bringing their whole selves to work, starting with you.

Aviva Canada has an accommodation process in place to support employees with disabilities. If you require specific accommodations upon starting your employment, please reach out to your Talent Acquisition Partner to arrange appropriate support. This process is applicable throughout your career with Aviva Canada.