Sales & Customer Experience Champion

2 weeks ago

Québec, Quebec, Canada EightSix Network Full time

About Us

EightSix Network is a dynamic and entrepreneurial company that specializes in group travel experiences for North Americans. Our mission is to provide innovative and world-class travel experiences that take the pain out of travel while delivering exceptional customer service.

Our Team

We are a close-knit team of passionate travellers and sales professionals who are dedicated to building long-lasting relationships with our customers. We believe that being successful in sales begins with being a customer champion.

Your Role

We are seeking a highly motivated and customer-focused individual to join our Sales & Customer Experience Team as a Sales & Customer Experience Champion. As a key member of our team, you will play a critical role in creating positive interactions with our customers and driving sales growth.

Key Responsibilities

  • Manage customer interactions across all communication channels, ensuring a seamless and personalized experience.
  • Oversee the entire sales process from initial interest to final payment, including pursuing all sales opportunities and follow-up activities.
  • Respond to customer inquiries, engage with early adopters, and build loyalty from day one.
  • Track new leads and participate in the maintenance of our CRM database to ensure accurate and clean data capture.
  • Establish a special connection with past and potential customers, identify and understand their travel needs, and provide a superior level of customer service.
  • Participate in preparing customers for their upcoming adventure and proactively anticipate future customer desires through the promotion of our strong value proposition, tour experience, and supporting products.

What We're Looking For

  • A passion for sales and creating customer delight.
  • Ambition for yourself and for our company, believing goals are to be exceeded and celebrated.
  • Relentless optimism and a willingness to see each customer interaction as an opportunity to wow our travellers.
  • A high level of attention to detail, especially in written materials and communications.
  • Autonomy, self-awareness, and a self-starting attitude.
  • A proactive approach, taking ownership of projects and enjoying being accountable for results.
  • Excitement about bringing brands to life and adopting a specific brand voice.
  • A 'refuse to lose' attitude and mindset.

Requirements

  • A college degree.
  • Minimum 3 years of inbound and outbound sales and customer service experience.
  • Fluent proficiency in English - French is an asset.

What We Offer

  • A competitive salary and bonus plans.
  • A group benefits plan (medical, dental & travel insurance).
  • Opportunities for skill development, as well as professional and career growth plans.
  • A brand-new, modern office space located in the heart of a vibrant city.
  • Amazing colleagues that will make time fly by while achieving results.

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