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Customer Experience Specialist

2 months ago

Québec, Quebec, Canada Linen Chest Full time

About Linen Chest

Linen Chest is a leading provider of custom window coverings, and we're seeking a skilled Customer Experience Specialist to join our team.

Job Summary

We're looking for a dynamic and customer-focused professional to support our clients through the pre-sales process and provide exceptional after-sales service. As a Customer Experience Specialist, you'll be responsible for prequalifying leads, answering customer inquiries, and ensuring complete customer satisfaction.

Key Responsibilities

  • Pre-Sales Support:
    • Prequalify leads by understanding customer needs and determining appropriate solutions.
    • Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.
    • Schedule and coordinate in-home consultations for potential customers.
    • Maintain accurate records of customer interactions and leads in the CRM system.
  • After-Sales Support:
    • Provide follow-up support to customers, ensuring their satisfaction with products and services.
    • Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed.
    • Assist customers with product installation and usage queries.
    • Conduct customer satisfaction surveys to gather feedback and improve service quality.
  • Customer Service:
    • Deliver exceptional customer service by understanding and responding to client needs promptly and effectively.
    • Collaborate with the sales team to ensure seamless customer experience.
    • Stay updated on product knowledge and industry trends to provide informed assistance to customers.

Requirements

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service or sales support role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a hybrid work environment.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work both on the sales floor and in an office setting as needed.

What We Offer

Linen Chest offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.