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Client Support Specialist

3 months ago

Whitby, Canada Jiffy Full time

Welcome to JiffyShirts We are more than just a T-Shirt company; we are a dedicated support network for creators and crafters. Our goal is to provide exceptional customer service and the fastest delivery in the blank apparel sector, all driven by innovative technology.

Join our diverse and international team at JiffyShirts, located in the Greater Toronto Area, and contribute to delivering remarkable solutions for our clients. We seek proactive, tech-savvy individuals who are passionate about customer service.

Role Overview:

  • Respond to customer inquiries through various communication channels
  • Address issues and implement solutions to prevent future occurrences
  • Effectively liaise with customers and suppliers
  • Enhance JiffyShirts' reputation by taking ownership of customer interactions

Why Choose JiffyShirts?

  • Great Team: Foster trust-based relationships
  • Proactive Mindset: Make swift and effective decisions
  • Accountability: Take ownership of your responsibilities
  • Data-Driven: Let data guide your decisions
  • Strive for Excellence: Aim for continuous improvement
  • Curiosity and Growth: Encourage a culture of learning
  • Thorough Understanding: Investigate for a complete grasp of issues
  • Resourcefulness: Be innovative and cost-effective
  • Think Big: Aspire for greatness
  • Develop Talent: Support career growth and positive impact
  • Open Dialogue: Share perspectives and commit to decisions
  • Simplify Processes: Streamline operations for an effortless experience

Qualifications:

  • Prior experience in customer service is preferred
  • Active online shoppers are encouraged to apply
  • Self-motivated with a strong work ethic
  • Able to prioritize tasks in a dynamic environment
  • Exceptional communication skills
  • Availability to work in Eastern Canada time zone
  • College diploma or university degree is required
  • Experience with online communication tools is a plus
  • Familiarity with clothing decoration is advantageous
  • Proficiency in a second language is a bonus

What We Offer:

  • Fully remote position following training
  • Opportunities for professional growth within the organization
  • Competitive salary and benefits package
  • Wellness and professional development allowance
  • A supportive and high-performing team environment
  • Enjoy various clothing perks