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Director of Food and Beverage Operations

2 months ago

Victoria, British Columbia, Canada Inn at Laurel Point Full time
Job Summary

We are seeking a highly skilled and experienced Director of Food and Beverage to join our team at the Inn at Laurel Point. As a key member of our senior leadership team, you will be responsible for the overall strategy and direction of our food and beverage operations.

Key Responsibilities
  • Leadership and Management
    • Oversee the daily operations of our food and beverage outlets, including Aura Waterfront Restaurant & Patio, In-Room Dining, Duo Bakery, Banquets, and Culinary.
    • Supervise and lead a team of colleagues and leaders within these outlets.
  • Service Excellence
    • Ensure that service standards in all areas of responsibility are adhered to and continually improved to exceed guest expectations.
    • Approve food menus and presentation in consultation with the Executive Chef.
    • Approve beverage menus and presentation in consultation with the Restaurant and Banquet Manager.
  • Business Planning and Operations
    • Forecast business levels and schedule accordingly to ensure guest expectations are met while achieving budgeted profit margins.
    • Ensure schedules, payroll, and forecasts are completed on time.
    • Complete payroll and expense budgets for all areas of responsibility and ensure expenses are in line with the approved financial plan and forecasts.
  • Inventory Management and Cost Control
    • Actively participate in inventory controls to ensure team members have the required equipment and products while maintaining the hotel's expenses.
    • Implement and review processes and systems to ensure costs and inventories are maintained.
  • Marketing and Sales
    • Actively participate in the design and implementation of marketing initiatives to drive business levels.
    • Solicit, sell, book, and execute special events within the food and beverage outlets.
  • Guest Relations and Complaint Resolution
    • Resolve and handle customer complaints in a timely manner.
    • Liaise with other departments to ensure guest expectations are exceeded.
  • Training and Development
    • Develop colleagues through facilitation of hotel and departmental training programs on service standards, selling techniques, and food and beverage education.
    • Ensure completion of probationary and annual performance appraisals for all areas of responsibility.
  • Performance Management
    • Performance manage colleagues, including coaching and disciplining, and resolve any colleague issues.
    • Conduct regular departmental meetings and participate in management meetings.
Requirements
  • Minimum of 5 years management/supervisory experience in hospitality food and beverage management.
  • Sound working knowledge of Microsoft Windows applications.
  • Valid Food Safe Certificate required.
  • Serving It Right Certificate required.
  • College/University degree in a related discipline an asset.
  • Previous upscale casual or fine dining restaurant experience.
  • Previous banquet experience.
  • Inventory management experience (maintaining, counting, tracking, and ordering).
  • Sound product knowledge of food, wine, and spirits with a proven ability to sell.
  • Proven ability to lead and motivate colleagues.
  • Experience in a unionized environment an asset.
  • Passion for guest service with excellent interpersonal skills and professional demeanor.
  • Excellent written and verbal communication skills.
  • Excellent time management skills and a resourceful personality.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Must possess a high level of attention to detail and accuracy.
  • Understands the importance of creating a fun and rewarding work environment.
  • Ability to work varying shifts, weekdays, weekends, and statutory holidays.
  • Must be legally permitted to work in Canada.
  • Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity, and Stewardship.