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Food Service Operations Manager

3 months ago

Fort Nelson, Canada TBC NORTH FOOD SERVICES INC. DBA TIM HORTONS RESTAURANT Full time
Position Overview

The role of the Food Service Operations Manager involves overseeing the daily activities of a bustling dining establishment. This position requires a strong focus on operational excellence and customer satisfaction.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Key Responsibilities
  • Establish the types of services to be provided and develop effective operational protocols.
  • Conduct regular performance evaluations of staff.
  • Manage and maintain inventory levels efficiently.
  • Ensure compliance with health and safety standards.
  • Negotiate contracts with suppliers for food and other necessary resources.
  • Engage in marketing strategies and their execution.
  • Lead and instruct team members effectively.
  • Address and resolve customer complaints or concerns promptly.
  • Deliver exceptional customer service.
  • Plan, organize, direct, control, and assess daily operations.
Work Environment
  • Fast-paced and dynamic atmosphere.
  • Ability to work under pressure is essential.
  • Strong attention to detail is required.
Personal Attributes
  • Demonstrates accuracy and precision.
  • Exhibits a strong client-focused approach.
  • Dependable and flexible in various situations.
  • Highly organized and reliable.
  • A true team player.
Experience Requirements
  • Minimum of 2 years to less than 3 years of relevant experience.
  • Permanent position available.
  • Work language: English.
  • Standard working hours: 35 hours per week.