Internal Solutions Analyst

2 weeks ago

Regina, Saskatchewan, Canada Conexus Credit Union Full time

About Conexus Credit Union

We are a member-focused financial institution dedicated to supporting our members' financial well-being. Our mission is to provide exceptional service, innovative products, and expert advice to help our members achieve their financial goals.

The Role

We are seeking a highly skilled and motivated individual to join our team as an Internal Solutions Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring policies and procedures are followed, and actively responding to questions related to registered products and functions completed in our Internal Solutions Center (ISC).

Key Responsibilities

  1. Support the ISC Team

Provide research assistance and troubleshooting support to our ISC team to ensure seamless member transactions.

Risk Identification and Mitigation

Proactively identify and handle risks to ensure the integrity of our financial systems and processes.

Financial Reconciliations and Reporting

Administer general ledger reconciliations, remittances report views, and balancing to ensure accurate financial reporting.

Collaboration and Communication

Interact with team members, retail branches, and other corporate services departments to provide support, input, knowledge, and feedback.

Member-Centric Solutions

Proactively identify and research the best solutions to meet our members' needs and improve their financial well-being.

Year-End Submissions

Assist with year-end submissions for the Canada Revenue Agency (CRA).

Special Projects

Assist with special projects as assigned by management.

Requirements

  • Financial Wellness Expertise

You are passionate about financial wellness and providing an exceptional customer experience every time.

Technical Skills

Proficient with Microsoft Office applications.

Experience

Experience working in a fast-paced environment.

Customer Service Orientation

Customer service orientation, communication, and organizational skills.

Compensation and Benefits

The successful candidate will receive a competitive salary range of $51,710 - $64,640, plus a 7% Short Term Incentive. Additionally, they will be eligible for preferred rates on all banking needs and a 7% pension matching after one year of employment.

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