Admissions Office Manager
2 days ago
As a key member of the LCI Education team, you will lead a dynamic team of admissions advisors in Montreal, fostering a culture of excellence and growth. Your primary responsibility will be to oversee the management of multi-channel admissions requests, ensuring seamless conversion and exceptional student experiences. You will be accountable for monitoring performance indicators, including enrollment, employee satisfaction, and student satisfaction, on a daily basis. Your expertise will be instrumental in supporting the achievement of monthly and annual objectives, implementing corrective measures as needed, and collaborating with the Global Strategic Admissions Management team to facilitate international student registration.
Key Responsibilities
- Lead and motivate a team of admissions counselors through coaching, professional development, recognition, and creating a stimulating work environment;
- Manage and convert multi-channel admissions requests into successful admissions;
- Monitor and analyze performance indicators (enrollment, employee satisfaction, and student satisfaction) on a daily basis;
- Support the achievement of monthly and annual objectives and implement necessary corrective measures with the team;
- Collaborate with the Global Strategic Admissions Management team to facilitate international student registration;
- Be proactive in the recruitment of team members and participate in the development of recruitment objectives by territory (local, national, and international);
- Identify training and coaching needs for each team member;
- Other related tasks.
Requirements
- University studies in business administration or a related field;
- Minimum of 3-5 years of experience in proximity management with a sales or customer service team;
- Bilingual French – English;
- Strong interest in the field of education;
- Experience in a fast-paced, dynamic work environment;
- Experience in the service, travel, and/or hospitality industry would be an asset.
This role involves interaction with internal and external clients and partners on a national and global scale. Professional proficiency in English is a requirement for this role.
Benefits
- Hybrid position;
- Permanent full-time position;
- Transportation allowance;
- Workplace childcare;
- Group insurance, including EAP and telemedicine;
- Retirement Savings Plan;
- Health & Wellness Program.
LCI Education is an equal opportunity employer and encourages applications from women, people with disabilities, native people, visible minorities, and ethnic minorities. If you are an applicant/person with a disability, you can receive assistance with the screening and selection process upon request.
Other details
- Job Family LCI Global;
- Pay Type Salary.
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