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Implementation Consultant

2 months ago

Toronto, Ontario, Canada SuiteSpot Full time
About the Role

We are seeking an experienced Implementation Consultant to join our team at SuiteSpot. As a key member of our PropTech solutions team, you will be responsible for leading the implementation process from end to end, working closely with customers to understand their needs and deliver tailored solutions.

Key Responsibilities
  • Lead implementations, configuring and testing systems, and providing training to customers to ensure successful adoption.
  • Create engagement by managing communication with clients and stakeholders, building meaningful relationships, and monitoring usage to deliver targeted adoption programs.
  • Collaborate and communicate with cross-functional teams, including Sales, Customer Success, and Development, to identify expansion and upsell opportunities.
  • Provide technical support, responding to incidents, and providing Level 2 technical assistance to end-users.
Requirements
  • Strong consultative approach, with experience in connecting customers with technology solutions to solve problems and improve workflows.
  • Technical skills, including experience with JavaScript, MongoDB, and editing configuration files.
  • Excellent communication and interpersonal skills, with the ability to translate complex technical details to a non-technical audience.
  • A growth mindset, with a passion for staying current with the latest tools and best practices.
What We Offer

At SuiteSpot, we offer a fun and dynamic work environment, dedicated to solving problems with resilient and scalable solutions. We have a reputation for meeting our clients' needs, building new features and functionality, and supporting integrations and implementation far beyond the go-live.

We're a small team without big egos, willing to contribute wherever we are needed. We hold our values - passion, integrity, and execution - up high, taking ownership and accountability for our individual impact, expanding our knowledge, and advocating for change and each other.

We take our work very seriously but never take ourselves too seriously. Our company culture promotes ongoing learning and team building, with regular social events and opportunities for professional development.

We offer flexible, remote working options, a competitive compensation package, and a comprehensive benefits package that starts on day one.

How to Apply

If you meet 70% of the qualifications and are looking for a challenging career, we invite you to express your interest in this role. Our hiring process includes virtual interviews with a senior Talent Advisor, the Solutions Architect & Delivery Manager, and the CTO.

We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the 2SLGBTQIA+ community, and other equity-seeking groups.