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Front Office Assistant Manager
3 months ago
Company Overview
Why choose Accor?
We are more than just a global leader in hospitality. We embrace individuality and offer a range of opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless possibilities that Accor has to offer.
By becoming a part of Accor, you have the chance to shape your own narrative and together, we can envision the future of hospitality. Explore the life that awaits you at Accor.
Role Overview
- Assume responsibility for all hotel operations in the absence of senior management.
- Maintain awareness of daily activities within the hotel.
- Oversee departmental operations to ensure adherence to established standards.
- Ensure cleanliness, maintenance, and presentation of all public and back-of-house areas, taking corrective action when necessary.
- Assist in upholding a high level of security for both guests and hotel assets.
- Be knowledgeable about all emergency protocols and relevant local regulations.
- Ensure proper staffing levels at all workstations.
- Welcome and assist VIP guests, striving to connect with returning guests upon their arrival.
- Effectively address and resolve guest complaints and issues across all hotel areas.
- Communicate guest feedback, suggestions, and recommendations to department heads and the executive team.
- Maintain an accurate log of noteworthy incidents.
- Understand hotel credit policies and monitor guest accounts in the absence of the credit manager.
- Provide operational support to all departments as needed.
- Facilitate effective communication between all departments during night shifts and between night and day staff.
- Conduct performance evaluations for all night front office personnel.
- Perform regular inspections of hotel areas at least once each evening.
- Be fully trained in assistant duty manager responsibilities and understand hotel policies and procedures, particularly licensing laws.
- Stay updated on hotel emergency procedures.
- Be aware of specifications for external contractors, such as pest control and maintenance services.
- Organize quarterly meetings for night staff and executive management.
- Prepare the daily report with all relevant and accurate information for the morning shift.
Qualifications
- At least three years of experience in property management.
- A bachelor's degree in a relevant field, such as Business Administration or Hospitality Management.
- Strong leadership abilities and experience managing a diverse team.
- Excellent verbal and written communication skills.
- Strong organizational skills and meticulous attention to detail.
- Ability to thrive under pressure and effectively prioritize tasks.
- A solid grasp of financial analysis and accounting principles.
