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Guest Service Supervisor

2 months ago

Ottawa, Ontario, Canada Holiday Inn, Ottawa East Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn, Ottawa East. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front desk staff.

Key Responsibilities:
  • Leadership and Supervision: Lead and motivate a team of front desk staff to deliver exceptional guest service and ensure seamless hotel operations.
  • Guest Service: Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Operations: Oversee the front desk operations, including managing guest check-in and check-out, handling room assignments, and coordinating with other hotel departments as needed.
  • Training and Development: Train and develop front desk staff to ensure they have the skills and knowledge needed to provide exceptional guest service.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years of experience in a hotel front desk or customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong leadership and problem-solving skills.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.