Department Supervisor

4 days ago

Toronto, Ontario, Canada Longo's Full time

Job Summary:

The Department Manager provides strong day-to-day leadership of staffing to achieve sales initiatives, merchandising goals, expense control, and overall financial and operational performance of their department. This role is responsible for providing a safe and compelling shopping experience and working environment for our customers and Team Members.

Key Responsibilities:

  • Supports, mentors, coaches, and trains Department Team Members to maintain the highest level of productivity by ensuring strong technical skills and on-going product knowledge.
  • Consistently demonstrates outstanding remarkable service and holds himself/herself and Team Members accountable to a high standard of service excellence.
  • Responsible for written reports and documentation, including (but not limited to), operations benchmarking, health/food safety documentation, HR & payroll documentation, file maintenance.
  • Responsible for overall department cleanliness, sanitation, presentation, and ensuring that the Department passes all health & food safety audits.
  • Responsible for implementing all department initiatives on time and within budget, that support corporate and store objectives.
  • Responsible for implementing and training Team Members on all policies and procedures, including standard operating procedures, health and safety, including equipment, WHIMIS, food safety, loss prevention, and human resources policies.
  • Achieve departments financial objectives through effective merchandising techniques and inventory management.
  • Builds and maintains high team member engagement through positive communication, delivery of timely and effective performance appraisals, and a mindset of continuous improvement.

Requirements:

  • Proven understanding of prepared foods department product knowledge.
  • Minimum of three (3) years' experience managing teams.
  • Strong financial acumen and KPI understanding.
  • Demonstrated results in coaching and developing others.
  • Knowledge of Employment Standards, WHIMIS, Food Safety, and Loss Prevention practices.
  • Knowledge of temperature control, merchandising, and cross-merchandising techniques.
  • Ability to communicate effectively and a proven ability to lead through influencing required.
  • Flexibility – ability to adapt quickly to new situations as well as new and changing processes, programs, and services.

Working Conditions:

  • Work is performed in a standard store environment with occasional participation in meetings at the office.
  • Travel to other stores or Support Centre office may be required.
  • Team members may be cross-trained or transferred to departments or stores on an as-needed basis based on the needs of the business.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays as business needs require.
  • Ability to work in a variety of store environments, which include standing for long periods, repetitive/heavy lifting, occasionally varying temperatures, including cold/refrigerated environments.

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