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Customer Service Representative

2 months ago

Woodstock, Ontario, Canada EMCO Corporation Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EMCO Corporation. As a key member of our sales team, you will provide exceptional service to walk-in customers, maintain and stock our counter sales area, and support our Inside Sales and Outside Sales functions.

Key Responsibilities

  • Provide fast-paced counter service and sales consultations to customers, handling phone orders and quotations in a plumbing wholesale environment.
  • Research products for customers and provide recommendations on our assortment of products.
  • Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager while networking with customers at the counter.
  • Enter, pick, and pack sales orders generated at the counter.
  • Maintain and clean the counter area, including any merchandising displays.
  • Follow up on backorders with vendors and provide customers with accurate delivery dates.
  • Process returns and warranty claims to customers, both on account and cash sales, including paperwork in compliance with all procedures.
  • Navigate and find solutions for customer inquiries.

Requirements

  • High standards of core values and integrity.
  • Minimum 2 years of experience in a fast-paced business environment focused on customer service and/or marketing.
  • A passion for identifying process improvement and new sales opportunities.
  • Data management capability, with attention-to-detail being crucial.
  • A balance of fun, friendly, and professional demeanor.
  • Strong phone contact handling skills and active listening.
  • A track record of following through on commitments.
  • Excellent organizational and time management skills.

About EMCO Corporation

We are a nationally recognized and growing wholesale distribution company that values our people and their contributions. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, have given us strong growth and increased profits year over year. We are looking for a self-starter with an optimistic attitude, who enjoys working in team environments and has a desire for success.