Healthcare Support Specialist

2 weeks ago

Burlington, Ontario, Canada Lifemark Full time

Job Summary

The Care Coordinator is a vital role within our organization, responsible for fostering strong relationships between our clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

Key Responsibilities

  • Provide exceptional customer service, answering telephone calls, greeting patients and visitors, and addressing all questions or concerns.
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
  • Coordinate scheduling of patient appointments and maintain the patient's medical record.
  • Collect payment at time of service.
  • Track coverage for all funding streams to ensure approval.
  • Complete data entry and billing.
  • Coordinate courier packages (in or outgoing) and process incoming and outgoing mail and faxes.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director.

Requirements

  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience in a Physiotherapy clinic an asset.

Lifemark is an Equal Opportunity Employer

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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