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Spa Operations Manager

2 months ago


Toronto, Ontario, Canada Hermosa Med Spa Full time
About the Role

We are seeking a highly skilled Spa Manager to join our team at Hermosa Med Spa. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring that our high standards of customer service and quality are consistently met.

Key Responsibilities
  • Policies and Procedures: Develop and implement policies and procedures for staff to ensure efficient and effective operations.
  • Budget and Inventory Management: Plan and control budget and inventory to optimize resources and minimize waste.
  • Contract Management: Manage contracts for advertising and marketing strategies to promote our spa and attract new customers.
  • Staff Management: Hire, train, and supervise staff to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Customer Service: Address customers' complaints or concerns in a professional and timely manner.
  • Operations Management: Plan, organize, direct, control, and evaluate daily operations to ensure they are running smoothly and efficiently.
Requirements
  • Supervision: 3-4 people
  • Personal Suitability: Client focus, efficient interpersonal skills, flexibility, organized, reliability, and team player.
  • Experience: 2 years to less than 3 years
  • Work Schedule: 32.5 to 35 hours per week