Service Coordinator

3 weeks ago

Mississauga, Ontario, Canada Lakeside Process Controls Full time

About Lakeside Process Controls

Lakeside Process Controls Ltd. is a leading provider of automation solutions to various industries. Our expertise in process management and industrial automation enables us to deliver innovative solutions that meet our customers' needs.

Our Culture

We value our employees and strive to create a culture of integrity, teamwork, and collaboration. Our commitment to excellence and customer satisfaction drives our growth and success.

Job Summary

We are seeking a highly skilled Service Coordinator to join our team. The successful candidate will be responsible for coordinating all communications between customers, outside sales, and technicians.

Key Responsibilities

  • Coordinate all communications between customers, outside sales, and technicians
  • Handle emergency calls from customers and coordinate the dispatch of technicians, schedule service team's time and maintain electronic schedule
  • Provide inside support to the technical team with respect to phones, estimating of work, and pricing of work orders
  • Ensure the following is communicated to technicians: service scope, safety requirements, parts required, contact information, site address, reports required
  • Respond to customer inquiries, complaints, and investigate problems with billing
  • Prepare new and revised Service Agreement contracts
  • Prepare job estimates, including quotations and pricing on jobs
  • Prepare work orders, agreements and projects in IFS
  • Verify, input and summarize technician hours by job against timesheets
  • Provide administrative support for the business with phone coverage, mail, filing, payables, etc.
  • Verify correct process and information was inputted on orders by the Order Management Coordinator
  • Communicate any change order/cost revisions to the Order Management Coordinator
  • Send Order Management Coordinator approval to close/invoice a customer order
  • Review costs and completion of job
  • Track completed jobs to ensure they are invoiced/closed in timely fashion, identify concerns or delays
  • Administration of all work orders.
  • Monitor and prepare renewal letters and transmittals for contracts
  • Schedule start-ups
  • Administer warranty claims and repairs on products
  • Weekly audit of dispatch reports
  • Respond to vendor inquiries, issue purchase orders, attain approvals for invoices and follow-up on cheques
  • Order parts or supplies as required for technicians on-site service

Requirements

  • Bachelor's Degree and/or College Diploma
  • Three to Five (3-5) years' experience in service coordination roles or order management roles with services exposure
  • Excellent planning, organizational, and time management skills
  • Effective verbal and written communication skills
  • Strong interest in customer service, building customer relationships and exceeding customers' needs
  • Strong analytical and problem-solving skills
  • Strong attention to detail
  • Ability to handle and prioritize multiple objectives at once
  • Hard working with high personal standards
  • Team player
  • Proficiency in MS Office, Windows

What We Offer

  • Flexible working schedules, including hybrid remote work programs
  • A competitive compensation package, with RRSP-matching
  • Comprehensive benefits coverage (medical, dental, vision, EAP & on-demand virtual health care)
  • A culture that promotes healthy work-life balance with above-market paid time off
  • A structured training and development program and opportunities for continuous learning
  • Opportunity to participate in an award-winning Wellness Program

Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity. We believe strongly in celebrating the different perspectives and experiences that come along with having a diverse network of employees, and encourage applications from all qualified individuals, including: persons with disabilities, Indigenous persons, women, and members of visible minorities.

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