Culinary Operations Supervisor

4 weeks ago


Claresholm, Canada Tim Hortons Full time
Position Overview

As a Food Service Supervisor at Tim Hortons, you will play a crucial role in ensuring the smooth operation of our food service establishment. This permanent position requires a commitment to excellence in customer service and food quality.

Key Responsibilities
  • Work Schedule: 35 to 40 hours per week
  • Education Requirement: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a supervisory role
Work Environment

The work environment can be characterized as:

  • Noisy
  • Odorous
Work Setting

This role is based in:

  • Food service establishment
  • Coffee shop
Essential Duties

Your primary tasks will include:

  • Establishing effective methods to meet work schedules
  • Supervising and coordinating the activities of staff involved in food preparation and portioning
  • Training staff on job responsibilities, sanitation, and safety protocols
  • Estimating the necessary ingredients and supplies for meal preparation
  • Ensuring food and service adhere to quality control standards
  • Addressing customer complaints and concerns
  • Maintaining records of inventory, repairs, sales, and waste
  • Preparing and submitting operational reports
  • Compiling food order summaries for the chef
  • Supervising the assembly of trays and delivery of food trolleys
  • Establishing work schedules for staff
Supervisory Responsibilities

You will oversee:

  • 5-10 staff members including food service counter attendants and food preparers
  • Kitchen and food service helpers
Work Conditions

This position requires:

  • Ability to work in a fast-paced environment
  • Capability to work under pressure and meet tight deadlines
  • Physical stamina for standing, walking, bending, and kneeling for extended periods
Personal Attributes

The ideal candidate will demonstrate:

  • Client-focused approach
  • Strong interpersonal skills
  • Team-oriented mindset
  • Dependability
Benefits

We offer a comprehensive benefits package that includes:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Bonus opportunities
  • Life insurance
  • Free parking
Support Initiatives

Tim Hortons is committed to inclusivity and provides:

  • Programs supporting persons with disabilities
  • Mentorship for newcomers and refugees
  • Cultural competency training for all employees


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