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Culinary Operations Supervisor

3 months ago

Claresholm, Canada Tim Hortons Full time
Position Overview

The Food Service Supervisor plays a crucial role in overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality meals.

Key Responsibilities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
Work Environment
  • Fast-paced and dynamic atmosphere
  • Exposure to noise and various food odours
Work Setting
  • Food service establishment
  • Coffee shop
Essential Duties
  • Develop and implement methods to meet work schedules
  • Supervise and coordinate the activities of staff involved in food preparation and portioning
  • Train team members on job responsibilities, sanitation, and safety protocols
  • Estimate the necessary ingredients and supplies for meal preparation
  • Ensure food quality and service standards are consistently met
  • Address customer inquiries and resolve complaints
  • Maintain accurate records of inventory, repairs, sales, and waste
  • Prepare and submit operational reports
  • Compile food order summaries for the chef
  • Possess knowledge of the establishment's culinary offerings
  • Oversee the assembly of trays and delivery of food trolleys
  • Establish work schedules for staff
Supervision
  • Manage a team of 5-10 individuals
  • Oversee food service counter attendants and food preparers
  • Guide kitchen and food service helpers
Physical Requirements
  • Ability to work in a fast-paced environment
  • Capacity to work under pressure and meet tight deadlines
  • Combination of sitting, standing, and walking
  • Ability to stand for extended periods
  • Physical demands include bending, crouching, and kneeling
Personal Attributes
  • Strong client focus
  • Effective interpersonal skills
  • Team-oriented
  • Reliable and dependable
Benefits
  • Health Benefits: Dental plan, Disability benefits, Health care plan, Vision care benefits
  • Financial Benefits: Bonus, Life insurance
  • Other Benefits: Free parking available
Support Initiatives
  • Participates in programs supporting persons with disabilities
  • Offers mentorship programs for newcomers and refugees
  • Provides cultural competency training for Indigenous workers