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Payroll Coordinator, Ticketing Specialist
2 months ago
About the Role
The Payroll Coordinator will be responsible for supporting the accurate and timely administration of payroll for assigned divisions. This role will involve working closely with the Payroll Support Team to ensure seamless payroll processing.
Key Responsibilities
- Triage payroll information in preparation for weekly, biweekly, semi-monthly payroll runs for assigned divisions.
- Determine pay and benefit entitlements for employees as part of data reconciliations.
- Complete, verify and process employee forms and documentation for administration of taxes and benefits such as employment verifications, FMLA verifications, Record of Employment requests.
- Collection of Garnishment Notices and other payroll related mail for distributing to Payroll Delivery Team.
- First point of contact for employee pay related inquiries such as taxation, pay calculation verifications, Government inquires, employment verifications.
- First point of contact for time & attendance inquiries such as rate and role assignments.
- Assign, action, resolve Payroll Tickets within Shared Service SLAs.
General Responsibilities
- Support questions received in a manner that ensures employee satisfaction.
- Participate in systems implementations related to payroll by defining requirements, participate in preparing test plans, and documenting test results.
- Excellent problem-solving skills, and high level of attention to detail and accuracy.
- Strong organizational skills and ability to handle and prioritize multiple tasks to meet deadlines.
Requirements
- University degree or College diploma in a related field or relevant experience.
- Knowledge or experience with US and Canadian payroll.
- Prior payroll processing experience at Divisional level.
- Proficiency with Ceridian Dayforce.
- Strong planning and organizational skills with proven ability to manage competing priorities, maintain sensitive and highly confidential information.
- Advanced Excel skills for reporting, metrics, and data validation.
Preferred Qualifications
- Very detailed oriented with a superior track record of achieving high quality results.
- Ability to foster effective working relationships at all levels internally and with external partners.
