Client Engagement Specialist

4 weeks ago

Old Toronto, Ontario, Canada altafiber Full time

Position: Engagement Manager

Location: Remote

Job Overview

The Engagement Manager will play a pivotal role in driving the sales of IT Staffing and Consulting Services within their designated region, reporting directly to the Director of Services Sales. This position focuses on executing growth-oriented sales strategies while fostering robust relationships with both existing and prospective clients. A comprehensive understanding of the IT staffing sector is essential, along with a strong desire to advance within this field. Daily collaboration with recruitment teams, resource managers, and enterprise sales will be crucial for success in this role.

Key Responsibilities

  1. Negotiate new client agreements, renewals, extensions, and modifications.
  2. Identify sales prospects and consultatively offer solutions and services to both new and existing clients.
  3. Collaborate with clients to outline strategic goals and staffing requirements.
  4. Formulate client-specific strategies aimed at meeting revenue, gross profit, and other financial objectives.
  5. Conduct regular site visits and sales meetings with clients.
  6. Establish and nurture effective relationships with key client stakeholders.
  7. Engage in Quarterly Business Reviews (QBRs) for the customer base, which includes evaluating delivery performance and preparing necessary presentations and documentation.
  8. Stay informed about leading industry trends and sales best practices.
  9. Develop and maintain expertise in industry trends, market activities, and competitor strategies.
  10. Build and sustain a network of industry contacts through participation in professional associations and networking organizations.
  11. Assist in formulating sales, pricing, and marketing strategies.
  12. Evaluate the effectiveness of strategies and recommend improvements and best practices.
  13. Participate in special projects and perform additional duties as assigned.
  14. Monitor and report on performance against assigned regional services budgets.
  15. Generate, analyze, and communicate relevant reports to key stakeholders as required.
  16. Identify and contribute to continuous improvement initiatives for client and delivery teams.
  17. Collaborate with Enterprise Account Executives and Sales Management to achieve regional service goals.

Qualifications

  • A bachelor's degree or equivalent experience.

Experience

  • 7-10 years of relevant experience.

Skills and Abilities

  • 5-7 years of experience in IT staffing or recruitment within the Information Technology sector.
  • Proven experience in selling IT staff augmentation services and negotiating client rates, ideally within an IT agency context.
  • Demonstrated track record of meeting or surpassing revenue, gross profit, and placement targets.
  • Strong communication skills in English, both written and verbal.
  • Ability to build and maintain effective working relationships.
  • Capacity to adapt swiftly to changes in the business landscape.
  • Focus on client needs with a commitment to quality and customer service.
  • Proficient in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
  • Ability to identify and resolve issues through innovative solutions.
  • Demonstrated business acumen and market insight.
  • Familiarity with current sales trends, best practices, and methodologies in staffing and workforce solutions.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Experience with applicant tracking systems.
  • Willingness to travel to client locations within the designated territory.

Work Environment

This role can be performed remotely or in an office setting.

altafiber is dedicated to providing comprehensive technology solutions tailored to the needs of enterprise and midmarket clients across various industries. We combine deep technical expertise with a flexible suite of technology services, including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. Our mission is to support clients in their transformative business initiatives through innovative technology solutions.

We are an equal opportunity employer and welcome all qualified applicants without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran status, military status, or any other characteristic protected by law.

  • Client Engagement Specialist

    4 weeks ago

    Old Toronto, Ontario, Canada altafiber Full time

    Position: Engagement ManagerLocation: RemoteJob OverviewThe Engagement Manager is responsible for driving the sales of IT Staffing and Consulting Services within their designated region, guided by the Director of Services Sales. This role focuses on implementing growth-oriented sales strategies while fostering robust relationships with both new and existing...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Macmillan Full time

    Become a vital part of our team at Macmillan Learning as a Client Engagement Specialist.Key Responsibilities:Establish daily outreach plans for client interactionsConduct interviews in accordance with established training protocolsEnsure timely delivery of promotional materialsMaintain accurate records in the CRM systemTravel to designated client locations...

  • Client Engagement Specialist

    4 weeks ago

    Old Toronto, Ontario, Canada altafiber Full time

    Position: Engagement ManagerLocation: RemoteJob OverviewThe Engagement Manager is responsible for driving the sales of IT Staffing and Consulting Services within their designated region, under the guidance of the Director of Services Sales. This role involves implementing growth-oriented sales strategies while fostering robust relationships with both...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Toronto Hydro Full time

    ROLE OVERVIEW:The Client Engagement Specialist (CES) position is vital for supporting residential, commercial, and industrial clients, managing various responsibilities in the meter-to-cash process for both electricity and non-electricity billing through sophisticated meter and billing systems. This role may involve direct customer interaction or operational...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Procore Technologies Full time

    Job Overview We are seeking a Customer Success Outreach Specialist to become a vital part of Procore's Customer Success team. In this position, you will engage with clients and enhance interaction with our developing portfolio of customers. This role involves a mix of independent and collaborative efforts, sharing the responsibility for...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Procore Technologies Full time

    Job OverviewWe are seeking a Customer Success Outreach Specialist to enhance our Customer Success team at Procore Technologies. In this position, you will collaborate with clients to boost engagement within our developing portfolio. This role involves both independent and team-oriented tasks, focusing on ensuring post-implementation success and fostering...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Maple Full time

    ABOUT MAPLEFounded in 2015, Maple is a rapidly expanding health technology organization with a mission to revolutionize healthcare by creating a connected and superior experience for patients, healthcare professionals, and various health service providers. We provide virtual healthcare solutions through diverse distribution channels, including...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Macmillan Full time

    Become a vital part of Macmillan Learning as a Client Engagement Specialist.Key Responsibilities:Develop and maintain daily outreach schedules on educational campuses.Conduct thorough interviews in accordance with established training protocols.Ensure timely delivery of promotional materials.Utilize CRM systems with precision and accuracy.Travel to...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Role Overview The Client Engagement Specialist is tasked with delivering exceptional Business and Relationship Management support, alongside strategic planning assistance to multiple Investment Advisors (IA). This position is designed to empower IAs in achieving PIA's strategic objectives through effective methodologies that emphasize business...

  • Community Engagement Specialist

    4 weeks ago

    Old Toronto, Ontario, Canada LOFT Community Services Full time

    Position Overview:LOFT Community Services is a distinguished charitable organization dedicated to assisting individuals facing complex challenges, including mental health issues, substance use disorders, poverty, and homelessness. Our mission is to provide comprehensive support to those in need, and we are currently seeking a Community Engagement Specialist...

  • Client Engagement Manager

    7 days ago

    Toronto, Ontario, Canada The First Nations Financial Management Board (FMB) Full time

    Job DescriptionJob Title: Relationship Development SpecialistJob Summary:The First Nations Financial Management Board (FMB) is seeking a highly skilled Relationship Development Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, stakeholders, and...

  • Client Engagement Manager

    1 week ago

    Toronto, Ontario, Canada The First Nations Financial Management Board (FMB) Full time

    Job DescriptionJob Title: Relationship Development SpecialistJob Summary:The First Nations Financial Management Board (FMB) is seeking a highly skilled Relationship Development Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, stakeholders, and...

  • Client Engagement Manager

    1 week ago

    Toronto, Ontario, Canada The First Nations Financial Management Board (FMB) Full time

    Job DescriptionJob Title: Relationship Development SpecialistJob Summary:The First Nations Financial Management Board (FMB) is seeking a highly skilled Relationship Development Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, stakeholders, and...

  • Lead Talent Acquisition Specialist

    4 weeks ago

    Old Toronto, Ontario, Canada Hays Specialist Recruitment Full time

    Senior Recruitment Strategist (Semiconductor Sector)Location: TorontoWorking Model: Hybrid (3 days in local office)HAYS SPECIALIST RECRUITMENTAt Hays, we are committed to fostering long-term partnerships with our employees and clients alike. With over five decades of success, we have established ourselves as the leading authority in specialized recruitment...

  • Specialist, Engagement

    5 days ago

    Old Toronto, Ontario, Canada Ontario Health Full time

    About the RoleWe are seeking a highly skilled Specialist, Engagement to join our team at Ontario Health. As a key member of our team, you will play a significant role in supporting the engagement with laboratory medicine partners and contributing to the development and implementation of programs and initiatives.Key ResponsibilitiesSupport and enable...

  • Specialist, Engagement

    5 days ago

    Old Toronto, Ontario, Canada Ontario Health Full time

    About the RoleWe are seeking a highly skilled Specialist, Engagement to join our team at Ontario Health. As a key member of our team, you will play a significant role in supporting the engagement with laboratory medicine partners and contributing to the development and implementation of programs and initiatives.Key ResponsibilitiesSupport and enable...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada CMiC Full time

    As a Client Relations Manager at CMiC, you will be integral in providing exceptional technical assistance to our clients. Your role will involve addressing critical concerns, facilitating communication between clients and our internal teams, and fostering robust business partnerships.Key Responsibilities:Manage daily critical issues and ensure all...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada CMiC Full time

    As a Client Relations Manager at CMiC, you will be instrumental in delivering exceptional technical assistance to our clients. Your role will encompass managing significant challenges, facilitating communication between clients and our internal teams, and fostering robust business partnerships.Key Responsibilities:Manage daily critical challenges and ensure...

  • Client Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada CMiC Full time

    As a Client Relations Manager at CMiC, you will be instrumental in delivering exceptional technical assistance to our clientele. Your role will encompass managing urgent matters, facilitating communication between clients and our internal teams, and fostering robust business partnerships.Key Responsibilities:Manage daily urgent matters and ensure all...

  • Lead Talent Acquisition Specialist

    4 weeks ago

    Old Toronto, Ontario, Canada Hays Specialist Recruitment Full time

    Senior Recruitment Strategist (Semiconductor Sector)Location: TorontoWorking Model: Hybrid (3 days in local office)HAYS SPECIALIST RECRUITMENTAt Hays, we are committed to fostering long-term partnerships with both our employees and clients. Our mission is to collaborate for a prosperous future, with limitless opportunities. With over five decades of success,...