Full-Time Manager

2 weeks ago

Old Toronto, Ontario, Canada Charity Village Full time
Job Title: Full-Time Manager

We are seeking a highly skilled and experienced Full-Time Manager to join our team at Charity Village. As a key member of our organization, you will be responsible for leading our member experience pathway, including recruitment, onboarding, and renewal.

About the Role

The successful candidate will have a proven track record of strategic thinking, leadership skills, and experience in building exceptional member experiences. You will work closely with our Manager of Member Engagement Programs to enhance engagement at various touchpoints and create a community where social workers feel supported, empowered, and valued.

Key Responsibilities
  • Direct and manage the overall OASW member experience pathway, including recruitment, onboarding, renewal, etc.
  • Assess OASW's current member experience and identify new products and services and initiatives to support a growing and engaged membership and reflect the diversity of social workers and the many environments in which they practise.
  • Work closely with the Manager of Member Engagement Programs to enhance engagement at various touchpoints and create a community where social workers feel supported, empowered, and valued.
  • Foster continuous performance improvement.
  • Identify and recommend data-driven changes to process, products, services, software and hardware to improve efficiencies and add value to member experience.
  • In collaboration with leaders and team members across portfolios, plan member database and member website extensions and updates to improve member experience and foster member retention.
  • Obtain, organize and visualize member data innovatively to inform decision-making and planning for programs and activities.
  • Deliver data-driven recommendations and reports related to member experience and engagement, as well as member recruitment and retention.
  • In collaboration with the leaders and team members, develop and manage sound strategies and initiatives to drive the growth of OASW.
Qualifications
  • Minimum of 2 years of direct team management and proven leadership skills.
  • 5 years of experience in a non-profit organization, social services or health sectors.
  • Demonstrated skills and experience related to database management, program evaluation and data analysis. Excellent understanding of relational databases.
  • Excellent analytical, problem-solving and project management skills.
  • Demonstrated experience fostering an inclusive environment that respects and values diversity.
  • Experience embedding equity and inclusion principles in program design, membership engagement, and team management.
  • Experience in successfully introducing and managing change.
  • Basic knowledge of website content management systems.
  • Education or experience in financial management or business administration an asset.
  • Bilingual (French and English) an asset.
  • Knowledge of IMIS Engagement Management System a strong asset.

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