Full Time Manager

3 weeks ago

Toronto, Ontario, Canada TD Bank Full time
Job Title: Full Time Manager

TD Bank is seeking a highly skilled and experienced Full Time Manager to join our team. As a Full Time Manager, you will be responsible for leading the day-to-day governance activities to support stakeholders on Technology Asset Management throughout the EUC asset life cycle.

Key Responsibilities:
  • Contribute to the ongoing enhancement of EUC management strategy and framework.
  • Oversee the update/develop EUC training curriculum & SharePoint Hub for business & technology stakeholders.
  • Create product roadmap, identify, and prioritize enhancement requirements.
  • Organize annual inventory attestations and other data quality campaigns to ensure participation and successful completion.
  • Provide guidance to the team to perform inventory analysis, development of ongoing reporting, monitoring key trends and defining metrics to regularly measure Overall EUC portfolio risk.
  • Ensure team provides consultation to partners and/or stakeholders for topics related to EUC Framework & Standard as well as other EUC Asset Management activities.
  • Liaison with other line of defenses to support implementation of the EUC Framework & Standards in each segment.
  • Where required, provide support and consulting in preparation for Audits and in composing management responses and appropriate remediation activities.
  • Ensure team adherence to internal policies/procedures, technology control standards, and applicable regulatory guidelines.
  • Produce team operational tracking metrics and performance reports.
  • Influence behavior to reduce risk and foster a strong technology risk management culture throughout the enterprise.
  • Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank.
  • Manage team directly and indirectly with targets and objectives, and coordinate necessary resources to ensure completion by deadlines.
  • Grow team expertise to align with enterprise demand and the Bank's direction; Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members' assessment of performance and development plans.

The individual will require analytic skillset working with large set of inventory data and pick up different applications (e.g. ServiceNow, Archer, JIRA, SharePoint) to manage day to day operations.

Knowledge with IT system management best practices and software development will be required to fulfill the product owner responsibilities.

Ability to communicate technical details to business stakeholders effectively is critical to the role.

Previous experience working with Technology Standard and Governance program and/or hands-on experience with ServiceNow application or other EUC management tools would be nice to have.

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