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Donor Relations Coordinator
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Donor Relations Coordinator
2 months ago
The Royal Victoria Regional Health Centre Foundation is seeking a highly skilled and detail-oriented Donor Relations Assistant to join our team. As a key member of our fundraising team, you will play a critical role in supporting the execution of donor donation data entry, data processing, and receipting.
Key Responsibilities:- Ensure a positive donor experience by providing exceptional customer service, greeting donors over the phone, email, and in person, and acting as a brand ambassador for RVH and RVH Foundation.
- Accurately enter donor information into Raisers Edge CRM under the direction of the Donor Database Lead.
- Maintain the accuracy of constituent records, including aspects of pipeline management in partnership with Donor Advisors.
- Receipt and thank donors in a timely, personal, meaningful, and frictionless way.
- Assist with preparing and maintaining the integrity of mailing lists.
- Work with the fundraising team to appropriately remind major donors of annual pledges.
- Assist in the tracking and preparing of cards, letters, and relevant collateral for special fundraising programs.
- First point of contact for gifts in kind, organizing delivery, storage, and distribution in collaboration with the Donor Experience Officer.
- Assist with event registrations and invoice processing.
- Post-secondary diploma or certificate in office administration, data base management, or fundraising.
- Minimum 1 year of experience in managing a database, including data entry, donation processing, data integrity, etc., preferably in Blackbaud Raisers Edge/NXT.
- Proven experience in identifying opportunities for donor engagement and enhanced involvement.
- Proven experience and results in supporting events, communications, and fund development.
- Highly proficient with Microsoft Office, with intermediate to expert skills in Excel and running Mail Merges in Word.
- Experience with Blackbaud products (Raisers Edge, NXT, Online Express, Importacular) an asset.
- Knowledge of Canada Revenue Agency regulations for charitable tax receipts.
- Natural orientation to customer service and ability to manage issues to resolution.
- Attention to detail and accuracy in data entry.
- Self-motivated, resourceful, and able to work independently.
- Able to manage sensitive data and maintain the highest degree of confidentiality.
- Exceptional organizational and time management skills, able to prioritize work.
- Proactive, shows initiative, and anticipates issues in advance.
- Excellent donor relations, interpersonal, and communication skills, and a demonstrated ability to work effectively with diverse stakeholders.
- Able to work well under pressure, in a fast-paced environment with many interruptions.
