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Donor Relations Coordinator

1 month ago

Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time

The Royal Victoria Regional Health Centre Foundation is seeking a highly skilled and detail-oriented Donor Relations Coordinator to join our team. As a key member of our fundraising team, you will play a critical role in supporting the execution of donor donation data entry, data processing, and receipting. Your exceptional written and verbal communication skills will be essential in providing timely and accurate thank you letters to donors, in accordance with Canada Revenue Agency guidelines.

Key Responsibilities:

  • Ensure a positive donor experience by greeting donors over the phone, email, and in person, and acting as a brand ambassador for RVH and RVH Foundation.
  • Accurately enter donor information into Raisers Edge CRM under the direction of the Donor Database Lead.
  • Maintain the accuracy of constituent records, including aspects of pipeline management in partnership with Donor Advisors.
  • Receipt and thank donors in a timely, personal, meaningful, and frictionless way.
  • Assist with preparing and maintaining the integrity of mailing lists.
  • Work with the fundraising team to appropriately remind major donors of annual pledges.
  • Assist in the tracking and preparing of cards, letters, and relevant collateral for special fundraising programs.
  • First point of contact for gifts in kind, organizing delivery, storage, and distribution in collaboration with the Donor Experience Officer.
  • Assist with event registrations and invoice processing.

Education & Experience:

  • Post-secondary diploma or certificate in office administration, data base management, or fundraising.
  • Minimum 1 year experience in managing a database, including data entry, donation processing, data integrity, etc., preferably in Blackbaud Raisers Edge/NXT.
  • Proven experience in identifying opportunities for donor engagement and enhanced involvement.
  • Proven experience and results in supporting events, communications, and fund development.
  • Highly proficient with Microsoft Office, with intermediate to expert skills in Excel and running Mail Merges in Word.
  • Experience with Blackbaud products (Raisers Edge, NXT, Online Express, Importacular) an asset.
  • Knowledge of Canada Revenue Agency regulations for charitable tax receipts.

Competencies:

  • Natural orientation to customer service and ability to manage issues to resolution.
  • Attention to detail, and accuracy in data entry.
  • Self-motivated, resourceful, and able to work independently.
  • Able to manage sensitive data and maintain the highest degree of confidentiality.
  • Exceptional organizational and time management skills. Able to prioritize work.
  • Proactive; shows initiative; anticipates issues in advance.
  • Excellent donor relations, interpersonal, and communication skills, and a demonstrated ability to work effectively with diverse stakeholders.
  • Able to work well under pressure, in a fast-paced environment with many interruptions.