Donor Relations Coordinator

7 hours ago

Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time

The Royal Victoria Regional Health Centre is seeking a highly skilled Donor Relations Assistant to join our dedicated fundraising team. As a key member of our team, you will play a vital role in supporting the growth and success of our organization.

Job Description:

We are proud to support exceptional patient care at RVH through donor gifts. Our talented team has the primary focus of fundraising, and we are looking for a customer-service oriented individual to help us achieve our goals.

  • Support strategies that build and sustain a solid financial foundation for RVH.
  • Execute donor donation data entry, data processing, and receipting with attention to detail and accuracy.
  • Timely and accurately send thank-you letters accompanying receipting in accordance with Canada Revenue Agency guidelines.

A successful candidate will possess superior written and verbal communication skills, as they will be the first point of contact with donors over the phone, in person, and by email.

Key Responsibilities:

As a Donor Relations Assistant, you will be responsible for ensuring a positive donor experience by:

  • Greeting donors with exceptional customer service and acting as a brand ambassador for RVH and RVH Foundation.
  • Maintaining accuracy of constituent records, including aspects of pipeline management in partnership with Donor Advisors.
  • Receipting and thanking donors in a timely, personal, meaningful, and frictionless way.
  • Assisting with preparing and maintaining the integrity of mailing lists.
  • Working with the fundraising team to appropriately remind major donors of annual pledges.
  • Assisting in the tracking and preparing of cards, letters, and relevant collateral for special fundraising programs.
  • First point of contact for gifts in kind, organizing delivery, storage, and distribution in collaboration with the Donor Experience Officer.
  • Assisting with event registrations and invoice processing.
Stewardship and Engagement:

You will also support stewardship and engagement efforts by:

  • Preparing and distributing stewardship and cultivation materials, including donor reports, holiday cards, cases for support, etc.
  • Coordinating in-hospital signage and recognition events.
  • Providing administrative support for stewardship and engagement events.
Requirements:

To be successful in this role, you will need:

  • A post-secondary diploma or certificate in office administration, database management, or fundraising.
  • Minimum 1 year of experience managing a database, including data entry, donation processing, data integrity, etc., preferably in Blackbaud Raisers Edge/NXT.
  • Proven experience identifying opportunities for donor engagement and enhanced involvement.
  • Results-driven experience in supporting events, communications, and fund development.
  • Highly proficient in Microsoft Office, with intermediate to expert skills in Excel and running Mail Merges in Word.
  • Experience with Blackbaud products (Raisers Edge, NXT, Online Express, Importacular) an asset.
  • Knowledge of Canada Revenue Agency regulations for charitable tax receipts.
Competencies:

You must have:

  • Natural customer service orientation and ability to manage issues to resolution.
  • Attention to detail and accuracy in data entry.
  • Self-motivation, resourcefulness, and ability to work independently.
  • Ability to manage sensitive data and maintain confidentiality.
  • Exceptional organizational and time management skills, with ability to prioritize work.
  • Proactive approach, showing initiative and anticipating issues in advance.
  • Excellent donor relations, interpersonal, and communication skills, with ability to work effectively with diverse stakeholders.
  • Ability to work well under pressure, in a fast-paced environment with many interruptions.
Estimate Salary:

$55,000 - $65,000 per annum.

Please note that salary may vary based on location and qualifications.

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