Donor Relations Coordinator

2 weeks ago

Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time

The Royal Victoria Regional Health Centre Foundation is seeking a highly skilled Donor Relations Assistant to support our fundraising efforts. As a key member of our team, you will play a vital role in building and sustaining a solid financial foundation for the Royal Victoria Regional Health Centre.

Key Responsibilities:

  • Provide exceptional customer service to donors, ensuring a positive experience through timely and accurate thank you letters, receipting, and data entry.
  • Maintain accuracy of constituent records, including pipeline management, and assist with preparing and maintaining mailing lists.
  • Work with the fundraising team to remind major donors of annual pledges and assist with tracking and preparing cards, letters, and collateral for special fundraising programs.
  • First point of contact for gifts in kind, organizing delivery, storage, and distribution in collaboration with the Donor Experience Officer.
  • Assist with event registrations and invoice processing.

Requirements:

  • Post-secondary diploma or certificate in office administration, database management, or fundraising.
  • Minimum 1 year experience in managing a database, including data entry, donation processing, data integrity, and proficiency in Microsoft Office, particularly Excel and Mail Merges in Word.
  • Experience with Blackbaud products (Raisers Edge, NXT, Online Express, Importacular) is an asset.
  • Knowledge of Canada Revenue Agency regulations for charitable tax receipts.

Competencies:

  • Natural orientation to customer service and ability to manage issues to resolution.
  • Attention to detail and accuracy in data entry.
  • Self-motivated, resourceful, and able to work independently.
  • Able to manage sensitive data and maintain the highest degree of confidentiality.
  • Exceptional organizational and time management skills, able to prioritize work.
  • Proactive, shows initiative, and anticipates issues in advance.
  • Excellent donor relations, interpersonal, and communication skills, with the ability to work effectively with diverse stakeholders.
  • Able to work well under pressure, in a fast-paced environment with many interruptions.

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