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Housing Services Coordinator

2 months ago

Newmarket, Ontario, Canada The Regional Municipality of York Full time
Job Summary

As a Housing Services Coordinator with The Regional Municipality of York, you will play a vital role in providing exceptional client services to applicants, participants, and landlords in rent subsidy and home repair programs. Your primary responsibility will be to ensure that clients receive accurate and timely information about program eligibility, application requirements, and ongoing participation obligations.

Main Responsibilities

• Provide clients with comprehensive information about program eligibility criteria, application requirements, and ongoing participation obligations.
• Assist clients with completing program applications, reviewing information for completeness, and following up as required.
• Prepare benefit assessments for eligible households and notify the supervisor of any concerns or misrepresentation.
• Support the internal review process by tracking requests, assessing completeness, and requesting supplementary information as needed.
• Receive and arrange for the return of housing provider files, prepare file documentation for review, and prepare program agreements for execution with clients and/or landlords.
• Track availability of client subsidy allocations and prepare client subsidy/benefit calculations.
• Respond to client inquiries and provide information about program services.

Qualifications

• Post-Secondary Diploma in Business Administration, Social Sciences, or a related field, or an approved equivalent combination of education and experience.
• Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
• Comprehensive knowledge of relevant legislation and program policies, including the Residential Tenancies Act, the Housing Services Act, and Regional program instructions.
• Knowledge and demonstrated ability in corporate core competencies, including customer focus, communication, collaboration, and personal ownership.

About The Regional Municipality of York

The Regional Municipality of York is a dynamic and diverse organization that values its employees and strives to provide a positive and inclusive work environment. We offer a range of benefits and opportunities for professional growth and development.